How To Make A Complaint
If you are a policyholder and wish to make a complaint about the service you have received, we will investigate your concerns and attempt to resolve the matter to your satisfaction as quickly as possible.
Please contact us at:
In the event that you remain dissatisfied you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). FOS will independently review your complaint, taking into account good insurance practice and whether all of the circumstances involved have been considered fairly.
Please contact FOS at:
Telephone: 0800 0234 567
The Financial Ombudsman Service
London E14 9SR
Further information regarding the FOS can be obtained from their website at www.financial-ombudsman.org.uk/.
Hoxton, Hoxton Insurance and Hoxton Insurance Services are trading names of Hoxton Risk Services Limited which is an appointed representative of Davies MGA Services Limited, a company authorised and regulated by the Financial Conduct Authority under firm reference number 597301 to carry on insurance distribution activities. Hoxton Risk Services Limited is registered in England and Wales company number 13056354. Registered office at Brierly Place, New London Road, Chelmsford, Essex, England, CM2 0AP.