How To Make A Complaint
If you are a policyholder and wish to make a complaint about the service you have received, we will investigate your concerns and attempt to resolve the matter to your satisfaction as quickly as possible.
Please contact us at:
In the event that you remain dissatisfied you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). FOS will independently review your complaint, taking into account good insurance practice and whether all of the circumstances involved have been considered fairly.
Please contact FOS at:
Telephone: 0800 0234 567
The Financial Ombudsman Service
London E14 9SR
Further information regarding the FOS can be obtained from their website at www.financial-ombudsman.org.uk/.